By using our cleaning service, you consent to our trading terms and conditions

 

We hope these guidelines provide a clear understanding of our operating practices and help answer any questions you may have. If there’s anything else you’d like to discuss, please feel free to contact us using the contact information below!

 

 We are here to help, so please do not hesitate to call or text on 07890 832857 whenever you need

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You can also reach out via email at cvcscleaning@icloud.com

 

These guidelines are designed to prioritize everyone’s health and safety, ensuring we deliver quality workmanship you can trust. By following these principles, we can also create regular job opportunities and fair compensation for our team, allowing us to maintain a dependable and consistent cleaning service for you.

 

Health and safety are our top priorities

 

If we find any unsafe conditions, we'll pause our work until conditions improve. Please note that CVCS isn’t responsible for property damage that occurs before we agree on services. We’ll carefully assess and confirm any damage before we start working together.

 

To help us give you the best price evaluation for your property, we’ll start with a friendly safety and price assessment period of three cleans. After that, we’ll check in again if needed, and this approach applies not only at the start of our service but also every 12 months after that. Occasionally, we might need to adjust the price if unexpected changes happen. This process helps us cover expenses and operational costs, ensuring we can always meet the needs of both our business and you, our valued clients while enhancing our service whenever necessary.

 

We will ensure that you are kept informed. Before implementing any pricing changes, we shall always consult with you and provide a courteous notice at least 28 days in advance. Should there be any price adjustments, they will take effect on the date we inform you. If you choose to terminate your service, please do not hesitate to communicate your decision. If we do not receive your response, we will proceed with the increase as scheduled; however, we remain available to assist you should you have any inquiries.

 

Our team is always committed to maintaining a friendly and professional atmosphere. Please inform us immediately if you ever observe anyone not adhering to these standards. We will investigate the matter and tell you about the outcomes of our decisions.

 

Exterior window cleaning only

 

Our standard service includes cleaning all external glass, frames, sills, and doors. We do not, under any circumstances, offer interior cleaning. Please refrain from asking, as your request will be politely declined.

 

Standard Service

 

Our window and glass cleaning service is focused solely on basic cleaning. It does not cover special cleaning tasks such as post-construction cleaning or removing limescale and paint, among others. While these services can be requested, they will incur additional charges due to the time and processes involved.

 

Accessing the property

 

If we are unable to access the property due to locked gates or similar obstacles, we will only clean the areas that are accessible. This will be charged at your usual agreed price. Moreover, we may not be able to return to clean the restricted area until the next scheduled cleaning date. To prevent this, please ensure that access is available. If we need to enter a neighbour’s property to reach your windows, please confirm that you have their permission.

 

Weather is a constant consideration

 

Occasionally, it may be necessary to suspend your regular service due to unsafe conditions, such as slip hazards from rain, wind, snow, or ice. We will notify you promptly if your service is to be suspended because of adverse weather and safety concerns. We will clean your windows in nearly all but the most severe weather conditions to ensure a regular and reliable service for our clients. If the weather becomes extreme and risks the health and safety of individuals or property, we will aim to resume your service at the earliest opportunity.

 

Adverse Weather Conditions

 

Despite unfavourable weather conditions during the cleaning process at your premises, we remain committed to executing the task to the highest standards. You can rely on us to deliver exceptional results, regardless of the circumstances. Due to fluctuations in weather, we may implement a seasonal variable pricing strategy. Prices may vary as we transition into the autumn and winter months, which could result in a modest increase in the agreed service price. You will always be notified in advance.

 

Temporary Service-Cancellations

 

We need at least 24 hours notice to cancel a scheduled appointment. We strive to be reliable for our clients and appreciate the same in return. If our operators arrive only to be turned away on the day of service, it will be too late for us to fill your cleaning time slot. Therefore, we reserve the right to charge you the full agreed service fee.

 

You can temporarily suspend your service if you are away from home for travel, holidays, or relocation reasons.

 

Repeated service cancellations

 

We enforce a three-strike policy. Missing three cleaning appointments within a year will lead to service cancellation. We notify our clients in advance before our calls. However, we've noticed that some clients do not respond to our calls and messages, often leading to wasted time slots. To address this issue, we’ve adopted this policy. While we try to secure our clients’ permission before calling, a lack of response means we cannot proceed with the cleaning. Cooperation from all clients is crucial for maintaining our regular services and ensuring a steady cash flow; without it, we cannot continue. If your service has been cancelled due to this policy and you wish to reinstate it, we will require three months' advanced payment from you.

 

Termination of Service

 

Should you choose to terminate the service, we require at least 24 hours notice via telephone or text at 07890 832857 or by email at happyhickey@gmail.com. We reserve the right to impose a termination fee of £30.00 or a one-month property cleaning charge, whichever is greater, if you cancel before completing a third clean. (This includes one-off cleans 

 

We will always address complaints sympathetically. Our goal is to deliver outstanding service, and our work is guaranteed. Nevertheless, oversights can happen. If they do, we will revisit the property and resolve the issues at no extra cost. If you encounter any quality concerns, please contact us within 24 hours.

 

Please note Any complaints made more than 24 hours after completion may not be upheld.

 

We maintain our prices reasonably by fostering a solid understanding with our clients. Please keep this in mind so you can enjoy the benefits of the service provided.

 

All service payments should be made within 30 days

 

If payment is not received by day 7, an invoice for the outstanding amount will be issued.

 

A reminder will be sent after day 14.

 

After day 30, you will incur an additional administration charge of £5.00.

 

From day 31, a daily interest rate of 1% will be applied to the outstanding amount, including all adjusted charges. 

 

Your service will be terminated, and interest will accumulate until full payment is received.

 

Three received late payment reminders within 12 months will lead to your service cancellation

 

​Client Confidentiality

 

Client information is stored in a secure database that complies with the Data Protection Act 2018. Any information we hold or store will not be disclosed or shared with any company, individual, or third parties.

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Get in touch now for your free quotation​​

 

 

 

 

​Telephone or message

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07890 832857

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E-mail us at

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cvcscleaning@icloud.com​